The customer care and complaint management contact details for Bank Al-Falah Limited

If you need to get in touch with Bank Alfalah Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:

1. Alfalah Contact Center:

   • Phone: 16515 or 41021001-8
   • You can call this helpline to make a complaint or provide feedback.

2. Complaint Form:

   • You can download the complaint form from their website.
   • Once filled out, you can submit it through any of the following channels:
     • Letter: Send your complaint to the Complaint Management Unit at Bank Alfalah Ltd., Country Office, 168, Gulshan Avenue, Dhaka-1212.
     • Drop Box: Drop your letter or the complaint form in any Bank Alfalah drop box. These drop boxes are available in all Bank Alfalah branches, Consumer Finance Centers, and ATM areas.
     • Email: Send an email to customercomplaint@bankalfalah.com.bd.
     • Fax: Fax your complaint to 02-9896782.
     • Branch/Centre Visit: Visit any Bank Alfalah branch in person.