The customer care and complaint management contact details for BASIC Bank Limited

If you need to get in touch with BASIC Bank Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:

1. Complaints Management Cell:

   • Complaint Officer: Mr. Niaz Musawwir Shah
   • Appellate Officer: Mr. Md. Ismail
   • Phone / Mobile Number: 02-47111136, 02-57164115
   • Email: shahn@basicbanklimited.com, ismailm@basicbanklimited.com

2. Lodge Your Complaint:

   • If you’re not satisfied with any aspect of BASIC Bank’s service or have a complaint or suggestion, you can:
     • Share it with any branch staff at any Branch of BASIC Bank Limited. They will acknowledge receipt and work towards a resolution.
     • Escalate your concern by lodging your complaint with the Customer Service and Complaint Management Cell (CSCMC) through the following modes:
       • Email: Complaints@basicbanklimited.com
       • Electronic complaint form: Click Here
       • Postal address: Customer Service and Complaint Management Cell, BASIC Bank Limited, Head Office, 6th floor, Sena Kalyan Bhaban, Motijheel C/A, Dhaka.

3. Complaint Lodgment Procedure:

   • Step 1: Refer your problem to the concerned official at your branch.
   • Step 2: If dissatisfied, make a formal complaint to the Branch level Customer Service and Complaint Management desk or drop your complaint in the Complaint Box available at every branch.
   • Step 3: If still unresolved, submit your complaint to the Zonal Customer Service and Complaint Management Cell or Central Customer Service and Complaint Management Cell of BASIC Bank.
   • You can also lodge your complaint through Bangladesh Bank:
     • Phone: 16236
     • Fax: +88029530273
     • Email: bb.cipc@bb.org.bd