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The customer care and complaint management contact details for Bank Al-Falah Limited

If you need to get in touch with Bank Alfalah Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:

  1. Alfalah Contact Center:

    • Phone: 16515 or 41021001-8
    • You can call this helpline to make a complaint or provide feedback.
  2. Complaint Form:

    • You can download the complaint form from their website.
    • Once filled out, you can submit it through any of the following channels:
      • Letter: Send your complaint to the Complaint Management Unit at Bank Alfalah Ltd., Country Office, 168, Gulshan Avenue, Dhaka-1212.
      • Drop Box: Drop your letter or the complaint form in any Bank Alfalah drop box. These drop boxes are available in all Bank Alfalah branches, Consumer Finance Centers, and ATM areas.
      • Email: Send an email to customercomplaint@bankalfalah.com.bd.
      • Fax: Fax your complaint to 02-9896782.
      • Branch/Centre Visit: Visit any Bank Alfalah branch in person.

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