Pocket transaction charges

 Pocket transaction charges:

• Pocket to Pocket send money and payments to merchants are now completely free.
• No out of pocket charges are taken in case of 'add money'.
• In case of transfer money, the charge is 0.80% i.e. if you transfer money of 1000 taka, you will be charged 8 taka.

Charges for Pay Bills:

• Charges from BDT 1 to BDT 400 are BDT 5
• BDT 401 to BDT 1500 charge BDT 10 
• From BDT 1501 to BDT 5000 the charge is BDT 15
• Charge 1% or BDT 30 (whichever is less) for any amount above BDT 5001

Credit card bill payment charges:

• 1% or BDT 100 (whichever is lower) for BDT 10 to BDT 25,000
• BDT 25001 to BDT 200 rupees for BDT 400,000 

For further assistance, please feel free to email us or also can reach out to us at 16800 or 09611116800. Thank you for your continued support of POCKET.

Upay account opening

 To open a Upay account, you typically need to follow these steps:

1. Download the Upay App: Start by downloading the Upay app from the Google Play Store or Apple App Store.

2. Sign Up: Open the app and sign up for a new account. You'll need to provide your mobile number and create a secure PIN.

3. Personal Information: Enter your personal information as requested by the app. This may include your name, date of birth, and other details.

4. Verify Your Mobile Number: You'll receive a verification code via SMS. Enter this code in the app to verify your mobile number.

5. Create Your Upay Account: Once your mobile number is verified, your Upay account will be created. You'll receive a confirmation message.

6. Set Up Your Security PIN: You'll be prompted to set up a security PIN for your Upay account. Choose a PIN that's easy for you to remember but difficult for others to guess.

7. Link Your Bank Account (Optional): Depending on the services offered by Upay, you may have the option to link your bank account to your Upay wallet. Follow the instructions provided in the app to do this.

8. Add Funds (Optional): If you want to start using your Upay account to make payments or send money, you'll need to add funds to it. You can do this through various methods such as bank transfer, mobile banking, or by visiting a Upay agent.

9. Start Using Your Upay Account: Once your account is set up and funded, you can start using it to make payments, send money to friends and family, pay bills, top up mobile airtime, and more.

Remember to keep your Upay PIN secure and never share it with anyone else. If you ever suspect unauthorized activity on your account, contact Upay customer support immediately.

Bkash account opening

 To open a bKash account, you typically need to follow these steps:

1. Download the bKash App: Start by downloading the bKash app from the Google Play Store or Apple App Store.

2. Sign Up: Open the app and sign up for a new account. You'll need to provide your mobile number and create a secure PIN.

3. Personal Information: Enter your personal information as requested by the app. This may include your name, date of birth, and other details.

4. Verify Your Mobile Number: You'll receive a verification code via SMS. Enter this code in the app to verify your mobile number.

5. Create Your bKash Account: Once your mobile number is verified, your bKash account will be created. You'll receive a confirmation message.

6. Link Your Mobile Wallet: To fully activate your bKash account, you may need to link it to your mobile wallet. Follow the instructions provided in the app to do this.

7. Set Up Your Security PIN: You'll be prompted to set up a security PIN for your bKash account. Choose a PIN that's easy for you to remember but difficult for others to guess.

8. Add Funds (Optional): If you want to start using your bKash account to make payments or send money, you'll need to add funds to it. You can do this through various methods such as bank transfer, mobile banking, or by visiting a bKash agent.

9. Start Using Your bKash Account: Once your account is set up and funded, you can start using it to make payments, send money to friends and family, pay bills, top up mobile airtime, and more.

Remember to keep your bKash PIN secure and never share it with anyone else. If you ever suspect unauthorized activity on your account, contact bKash customer support immediately.

Open Nagad Account

App

Download Nagad App from Play Store or App Store.

Make your life easier by downloading the Nagad App and enjoy seamless access to all our services.

 

Step 1

Enter Mobile Number

Step 2

Select Mobile Operator and Press Next

Step 3

Select Preferable Account type and Press Next

Step 4

Select the Camera Icon to scan NID [both Sides]. OCR/Scanned info to show and proceed

Step 5

Select the Additional Information and Profit option and Press Next

Step 6

Get instructions to capture Selfie

Step 7

Take a selfie

Step 8

Scan Additional Documents or Skip

Step 9

Enter Signature and Press Next

Step 10

Status Shows and press Next

Step 11

All Submitted information is shown and press Next

Step 12

Get OTP and Set an Account PIN to Use the Nagad Account

That’s it! Your ‘Nagad’ Account is ready to roll.

 

USSD

Everyone's lives are entangled in hectic schedules these days. However, the revolution in digital technology is reshaping the way we experience comfort and convenience like never before. Nagad sets a prime example by introducing an innovative solution: opening digital financial accounts by dialing *167# from any mobile phone number in the country. Skip the hassle of paperwork, photos, or signatures; simply dial *167# and set up a PIN to open a 'Nagad' account. Customers from all mobile operators across the country can easily access this service.

Follow these steps to open a ‘Nagad’ Account using USSD code:

Step 1

Dial *167#

Step 2

Enter your four-digit PIN

Step 3

Confirm the same PIN

Step 4

Select account type

Step 5

Select profit option

Step 6

Receive a successful account opening message and start using your Nagad account.

 

Nagad announces that:

1. ‘Nagad’ or its authorized representative shall not, at any point, request the customers to disclose their One-time Password (OTP) or Personal Identification Number (PIN) of their ‘Nagad’ account,
2. It shall not ask the customer to make any payment to anyone whatsoever, and
3. It shall contact the customer using only 16167 or 096 096 16167. For any confusion or conflict with regards to this campaign, the customer must dismiss any other call and immediately call back to 16167 or 096 096 16167 to ascertain the authenticity of the call or for required information.
4. ‘Nagad’ shall not be responsible for any loss or damages whatsoever for any of the reasons listed above or any other actions from a third party.
5. In the event of any dispute, the customer shall first contact Nagad through its hotline numbers: 16167 or 096 096 16167.
6. In the event of any conflict between the English version and the Bangla version of the terms and conditions, the English version shall prevail.

 

Terms and Conditions for Customer Account Registration

1. The individual who uses the digital financial service offered by 'Nagad Limited' will be recognized as a 'Nagad Customer' and must hold a digital financial service account referred to as a 'Nagad Account’ to grant him/her access to the services known as Nagad service.
2. Transactions and activities involving 'Nagad' services and accounts must adhere to the applicable laws, policies, circulars, and directives issued by the relevant regulatory authorities, including the laws of Bangladesh and the Bangladesh Postal Department. 'Nagad' customers must abide by these policies.
3. If applicable, the ‘Nagad’ account number must be properly mentioned in all ‘Nagad’ related documents. ‘Nagad’ authority shall not be liable for any loss incurred due to quoting the wrong/false account number.
4. If the transaction is not completed due to lack of sufficient balance in the ‘Nagad’ account, ‘Nagad’ shall not be liable for it, and the applicable charge shall be borne by the customer as per the rules.
5. Before leaving the counter, the 'Nagad' customer is advised to verify that the intended transaction has been completed using their 'Nagad' account. Subsequent complaints will not be accepted. 'Nagad' may deduct card-related fees/charges from the customer's account as required. The use and cost of the card may change according to company policies.
6. The Nagad customer shall ensure the accuracy of the recipient before each transaction using the Nagad service. The Customer must be careful while giving the Nagad account number, amount of money, secret number/PIN, and transaction information where applicable. The customer shall be solely responsible for any misinformation or instruction provided during the transaction or for any transaction where, he/she has been the victim of any kind of temptation, misrepresentation, or fraud. ‘Nagad’ shall not in any way assume or bear the responsibility of repaying the said transaction.
7. ‘Nagad’ reserves the right to determine, change, augment, and adjust all service costs and/or maintenance costs from time to time as per rules including all types of costs and expenses related to ‘Nagad’ services (including applicable VAT). All these costs shall be deducted from the ‘Nagad’ account.
8. Nagad customers are obligated to provide any information to Nagad in compliance with the Prevention of Money Laundering Act 2012, Anti-Terrorism Act-2009, and the circulars or policies issued by the Bangladesh Postal Department.
9. ‘Nagad’ will maintain maximum confidentiality in respect of Nagad customer account and transaction information. However, in any of the following cases, ‘Nagad’ reserves the right to disclose/provide any information related to the customer:

1. In case of need by the Regulatory authority who has the controlling, supervising, or any government authority
2. In need of a person ordered by the competent court or approved by law
3. To perform various authorized activities of ‘Nagad’
4. To any service provider, financial institution or organization to carry out various authorized activities of ‘Nagad’.

1. The Nagad customer will never disclose the secret number (PIN) of his/her Nagad account to anyone and shall be personally and solely responsible for ensuring its maximum privacy and security. If there is a risk of breach or misuse of the confidentiality of the secret number, the customer should change it immediately. ‘Nagad’ shall not held responsible in any way if the Nagad customer is being deceived and/or harmed due to negligence, carelessness, or misuse of the secret PIN. If the mobile phone or SIM is lost, the Nagad customer will immediately call Nagad helpline at 16167 to close the Nagad account for taking further steps. ‘Nagad’ shall not be liable for any unauthorized transactions prior to notification of loss of ‘Nagad’ card (scratch card, postal ‘Nagad’ card, virtual card, etc.).
2. The Nagad customer shall always refrain from doing business involving any type of financial transaction using his/her Nagad account. If the Nagad customer violates or attempts to violate the terms and conditions, or if Nagad finds the customer's transaction behavior suspicious, the customer's account may be suspended at any time without prior notice for security or other justified reasons. Nagad reserves the right to cancel, terminate, or take other appropriate disciplinary or legal action as deemed necessary. In such cases, Nagad's decision will be final and binding on the customer.
3. The Nagad customer shall always be obliged to follow the instructions sent to him/her by ‘Nagad’. Failure to do so may result in Nagad taking corrective or legal action against the customer, including suspending or canceling their account, subject to proper investigation. In such cases, Nagad's decision will be final and binding on the customer. Nagad reserves the right to suspend the customer's account during the investigation. However, if the customer is asked to make a transaction via SMS or phone call or to disclose confidential numbers or account information, the Nagad customer should verify with the Nagad authority before proceeding.
4. The Nagad customer is solely responsible for all issues related to their SIM card and any SIM card replacements for their Nagad account. Nagad will not bear any liability in this regard. The customer must ensure the security of all transactions and cards, as well as all items provided by Nagad (such as scratch cards, postal Nagad cards, and virtual card numbers). The customer will be liable for any financial loss resulting from the loss of these items;

1. The customer must sign the back of the card to prove ownership.
2. In addition to this Agreement, the current terms and conditions of Nagad account management shall also apply to the card. If there are any conflicts or inconsistencies within this Agreement and the current Terms and Conditions of Account Management, this Agreement will be terminated.

1. If the SIM card is replaced which is used to open the Nagad account, ‘Nagad’ shall stop the operation of the account after receiving the replacement information from the concerned mobile network operator. The Nagad account will be suspended for at least 24 hours. Only the customer can use his own card.
2. ‘Nagad’ reserves the right to modify, add, subtract, augment, and change existing rules or policies at any time without prior notice to the ‘Nagad’ Customer, which will be updated on ‘Nagad’s website from time to time. Customers can view the latest version of the rules or policies from the website at any time. If there is a conflict between the terms mentioned in the form and the website version, the website version will prevail.
3. ‘Nagad’ reserves the right to send promotional IVR, phone calls, or SMS to the Nagad customer at any time under the appropriate regulations.
4. If the ‘Nagad’ customer wants to close his/her ‘Nagad’ account permanently, s/he can close the account with Nil Balance only subject to the use of any ‘Nagad’ service.
5. ‘Nagad’ reserves the right to determine the criteria or rate of interest to be paid on the money deposited in the Nagad account. If the Nagad customer is reluctant to accept interest, he can cancel it by calling the Nagad Helpline (16167).
6. Nagad authorities shall not be liable in any way for any delay in opening a customer’s Nagad account or providing any service due to any unforeseen or unavoidable reason. Nagad will strive to deliver its services successfully to the best of its ability, but without making any binding commitment.
7. Nagad customers can report any service-related complaint by calling or emailing the Nagad Center or the Nagad Helpline (16167) within 10 days of the transaction. 'Nagad' reserves the right to make reasonable corrections and/or take appropriate legal action, including conducting investigations, summoning the complainant and/or the accused Nagad customer to the Nagad head office, or suspending, closing, or terminating the Nagad customer's account to resolve any dispute or complaint related to the customer's transaction.

1. The record of any transaction involving the card shall be deemed final and shall apply in all cases.
2. If the card is lost/stolen, the customer has to contact the Nagad call center immediately. ‘Nagad’ shall not be liable for any unauthorized card transactions.

1. All information related to transactions stored in Nagad's system will be considered preliminary evidence in resolving any disputes.
2. With registering through ‘Mobile to Fintech (M2F)’/ Base Conversion by dialing *167# or through the app, customers authorize ‘Nagad’ to collect their information, such as ID type, ID number, and date of birth, from the customer's respective mobile network operator and other competent government authorities, as applicable. This is done to verify the information as part of the KYC process and due diligence procedures.
3. The conditions applicable to the use of 'Nagad' cards also apply alongside the conditions stated above. In the event of a conflict between the two sets of terms, these terms will take precedence.

How to open Rocket account yourself ?

 To open a Rocket account by yourself, you can follow these steps:

1. Access Rocket Services: Dial *322# from your mobile phone. This will bring up the Rocket menu.

2. Select "Open Account": Choose the option for "Open Account" from the menu. This option might be labeled with a corresponding number; enter that number to proceed.

3. Provide Personal Information: Follow the prompts to enter your personal details such as your name, date of birth, address, and mobile phone number. Ensure the information you provide is accurate.

4. Enter National ID (NID) Information: You'll need to enter your National ID (NID) card number when prompted. Make sure to input the correct NID number.

5. Set Up a PIN: Create a Personal Identification Number (PIN) for your Rocket account. This PIN will be used for authorization and accessing your account.

6. Confirm Registration: Review the information you've entered and confirm the registration.

7. Receive Confirmation: After successful registration, you should receive a confirmation message on your mobile phone indicating that your Rocket account has been opened.

8. Add Funds: To start using your Rocket account, you need to add funds. You can do this by depositing cash at a Rocket agent or linking your bank account to your Rocket account.

9. Start Transacting: Once your Rocket account is funded, you can start using it for various financial transactions such as sending money, paying bills, purchasing goods and services, and more.

Remember, the steps and menu options may slightly vary depending on the version of Rocket's services and your location. Always ensure you're following the prompts accurately, and if you encounter any issues, you can contact Rocket's customer support for assistance.

How to open Rocket account ?

 To open a Rocket account in Bangladesh, you can follow these steps:

1. Visit a Rocket Agent: Find a nearby Rocket agent in your area. Rocket agents are typically located in various shops, markets, and other commercial areas. Look for the Rocket logo or inquire locally to find the nearest agent.

2. Provide Necessary Information: When you visit the Rocket agent, you'll need to provide some personal information such as your name, date of birth, address, and mobile phone number. Make sure to provide accurate information.

3. Provide National ID (NID): You will also need to provide your National ID (NID) card number. The agent may ask to see your physical NID card or provide the number manually if you know it.

4. Fill Out the Registration Form: The Rocket agent will provide you with a registration form to fill out. Make sure to fill it out completely and accurately.

5. Verify Your Identity: After you've provided your information and filled out the registration form, the agent will verify your identity. This may involve providing additional documentation such as your NID card or other identification documents.

6. Receive Your Rocket Account Number: Once your identity is verified and your registration is complete, the agent will provide you with your Rocket account number. This number is used to access your Rocket account and perform transactions.

7. Set Up a PIN: You will also need to set up a Personal Identification Number (PIN) for your Rocket account. This PIN is used to authorize transactions and access account information.

8. Add Funds: To start using your Rocket account, you'll need to add funds to it. You can do this by depositing cash with the Rocket agent or linking your bank account to your Rocket account.

9. Start Using Your Account: Once your Rocket account is set up and funded, you can start using it for various financial transactions such as sending money, paying bills, purchasing goods and services, and more.

Keep in mind that the exact process may vary slightly depending on the specific requirements and procedures set by Rocket and its agents. Be sure to follow the instructions provided by the agent and ask if you have any questions or need assistance during the account opening process.