Help Desk: Customer Complaints

Showing posts with label Customer Complaints. Show all posts

The customer care and complaint management contact details for BASIC Bank Limited

If you need to get in touch with BASIC Bank Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:

Complaints Management Cell:
- Complaint Officer: Mr. Niaz Musawwir Shah
- Appellate Officer: Mr. Md. Ismail
- Phone / Mobile Number: 02-47111136, 02-57164115
- Email: shahn@basicbanklimited.com, ismailm@basicbanklimited.com
Lodge Your Complaint:
- If you’re not satisfied with any aspect of BASIC Bank’s service or have a complaint or suggestion, you can:
  - Share it with any branch staff at any Branch of BASIC Bank Limited. They will acknowledge receipt and work towards a resolution.
  - Escalate your concern by lodging your complaint with the Customer Service and Complaint Management Cell (CSCMC) through the following modes:
    - Email: Complaints@basicbanklimited.com
    - Electronic complaint form: Click Here
    - Postal address: Customer Service and Complaint Management Cell, BASIC Bank Limited, Head Office, 6th floor, Sena Kalyan Bhaban, Motijheel C/A, Dhaka.
Complaint Lodgment Procedure:
- Step 1: Refer your problem to the concerned official at your branch.
- Step 2: If dissatisfied, make a formal complaint to the Branch level Customer Service and Complaint Management desk or drop your complaint in the Complaint Box available at every branch.
- Step 3: If still unresolved, submit your complaint to the Zonal Customer Service and Complaint Management Cell or Central Customer Service and Complaint Management Cell of BASIC Bank.
- You can also lodge your complaint through Bangladesh Bank:
  - Phone: 16236
  - Fax: +88029530273
  - Email: bb.cipc@bb.org.bd

The customer care and complaint management contact details for Bank Asia Limited

If you need to get in touch with Bank Asia Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:

Customer Care Hotline:
- Phone: +88027110042, +88027110062, +88027110147
- Fax: +88027175524
- Email: bankasia@bankasia.com.bd
Mobile Banking Helpline:
- Phone: +88-02-9515106, 02 9515128, 02 47111038
- You can call these numbers to access customer services from Bank Asia.
Contact Center:
- Bank Asia Limited has a Contact Center for information distribution to customers over the phone.
- Hotline numbers: 16205, 09617016205
- You can access the call center 24 hours a day from anywhere in the world.

The customer care and complaint management contact details for Bank Al-Falah Limited

If you need to get in touch with Bank Alfalah Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:

Alfalah Contact Center:
- Phone: 16515 or 41021001-8
- You can call this helpline to make a complaint or provide feedback.
Complaint Form:
- You can download the complaint form from their website.
- Once filled out, you can submit it through any of the following channels:
  - Letter: Send your complaint to the Complaint Management Unit at Bank Alfalah Ltd., Country Office, 168, Gulshan Avenue, Dhaka-1212.
  - Drop Box: Drop your letter or the complaint form in any Bank Alfalah drop box. These drop boxes are available in all Bank Alfalah branches, Consumer Finance Centers, and ATM areas.
  - Email: Send an email to customercomplaint@bankalfalah.com.bd.
  - Fax: Fax your complaint to 02-9896782.
  - Branch/Centre Visit: Visit any Bank Alfalah branch in person.

The customer care and complaint management contact details for Bangladesh Commerce Bank Limited (BCBL)

If you have any feedback, suggestions, or complaints related to Bangladesh Commerce Bank Limited (BCBL), you can reach out to their Central Customer Services & Complaint Management Cell through the following channels:

Phone: Dial 16270 for assistance within Bangladesh or +09613221040–47 for overseas inquiries.
Email: Send an email to info@bcbl.com.bd.
Head Office Address:
- Eunoos Trade Centre (Level-22)
- 52-53 Dilkusha C/A, Motijheel
- Dhaka-1000, Bangladesh
- Phone: +880-2-9571581, 9559831-2, 9563757
- Fax: +880-2-9568218
- SWIFT Code: BCBLBDDH

BCBL is committed to addressing your concerns and ensuring the highest standard of service.

The customer care and complaint management contact details for Al-Arafah Islami Bank Limited (AIBL)

If you have any feedback, suggestions, or complaints related to Al-Arafah Islami Bank Limited (AIBL), you can reach out to their Central Customer Services & Complaint Management Cell through the following channels:

Phone: Dial 16434 or +8809611016434 to contact the complaint cell.
Head Office Address: Al-Arafah Tower, 63, Purana Paltan, Dhaka-1000.
- Central PABX: +88-02-44850005
- FAX: +88-02-44850066
- SWIFT Code: ALARBDDH
- Email: info@aibl.com.bd
- Website: www.aibl.com.bd or www.al-arafahbank.com

For specific inquiries, you can also contact the following officers:

Md. Sharifuddin Pramanik (Information Rights Officer)
- Senior Vice President
- Phone: +88-02-44850042, 01723776336
Khan Kamranur Rahman Shovon (AVP)
- Email: kamran.gb@aibl.com.bd
- Phone: +88-02-44850005 (Ext-299), 01911-005039

The customer care and complaint management contact details for BRAC Bank Ltd (BBL)

Customer care and complaint management contact details for BRAC Bank Ltd (BBL):

Central Customer Services & Complaint Management Cell (CCS&CMC):

Address: BRAC Bank PLC, Anik Tower, 220/B, Tejgaon Gulshan Link Road, Tejgaon, Dhaka 1208, Bangladesh
Phone: +88-02-8801301-32, 09677551001-31
Fax: +88-02-222298910
Email: info@bracbank.com
Helpline: 16221
For Overseas Callers: +880255668055-56, +8809611223344
Call center toll free number: 08 0000 16221

Grievance Redressal & Nodal Officer: