If you need to get in touch with BASIC Bank Limited in Bangladesh regarding complaints or suggestions, here are the ways you can reach them:
Complaints Management Cell:
- Complaint Officer: Mr. Niaz Musawwir Shah
- Appellate Officer: Mr. Md. Ismail
- Phone / Mobile Number: 02-47111136, 02-57164115
- Email: shahn@basicbanklimited.com, ismailm@basicbanklimited.com
Lodge Your Complaint:
- If you’re not satisfied with any aspect of BASIC Bank’s service or have a complaint or suggestion, you can:
- Share it with any branch staff at any Branch of BASIC Bank Limited. They will acknowledge receipt and work towards a resolution.
- Escalate your concern by lodging your complaint with the Customer Service and Complaint Management Cell (CSCMC) through the following modes:
- Email: Complaints@basicbanklimited.com
- Electronic complaint form: Click Here
- Postal address: Customer Service and Complaint Management Cell, BASIC Bank Limited, Head Office, 6th floor, Sena Kalyan Bhaban, Motijheel C/A, Dhaka.
- If you’re not satisfied with any aspect of BASIC Bank’s service or have a complaint or suggestion, you can:
Complaint Lodgment Procedure:
- Step 1: Refer your problem to the concerned official at your branch.
- Step 2: If dissatisfied, make a formal complaint to the Branch level Customer Service and Complaint Management desk or drop your complaint in the Complaint Box available at every branch.
- Step 3: If still unresolved, submit your complaint to the Zonal Customer Service and Complaint Management Cell or Central Customer Service and Complaint Management Cell of BASIC Bank.
- You can also lodge your complaint through Bangladesh Bank:
- Phone: 16236
- Fax: +88029530273
- Email: bb.cipc@bb.org.bd
