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MTB Customer Complaints

MTB believe in providing the best of services to customers. They provide customers with easy access to information, products and services, as well as the means to get grievances redressed. If you have a grievance, please feel free to contact to MTB Complaint Cells:

MTB Corporate Head Office Complaint Cell Address:
Mutual Trust Bank Ltd.
Corporate Head Office
MTB Centre, 26 Gulshan Avenue
Gulshan 1, Dhaka 1212
Online Complaint Lodgement
Officers Attached to Central Customer Service & Complaints Management Cell (CCS & CMC)
Name & DesignationE-mail AddressPhone No.
Ms. Sharmin Ahmed
Senior Vice President
sharmin.ahmed@mutualtrustbank.com2222 83966
Ext: 2440
Mr. Asif Uddin Ahmed
First Assistant Vice President
asif.uddin@mutualtrustbank.com2222 83966
Ext: 2443

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